Terms and Conditions

Privacy Policy

 

GAMEBIRDS CLOTHING are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

This Privacy Policy only concerns GAMEBIRDS CLOTHING customers and users of our online services. Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties.

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
The UK company, GAMEBIRDS CLOTHING, is the controller of the personal data you submit to us.

Email: info@gamebirdsclothing.co.uk

VAT no: 274403903

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?
We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information.

The type of information we will collect about you when you place an order or register on our web site includes:

Name
Address
Phone Number
Email Address
Credit/Debit card details
IP Address
This information is already stored on our internal systems and our website simply verifies you as a customer of Gamebirds Clothing. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@gamebirdsclothing.co.uk.

HOW DO WE USE YOUR PERSONAL DATA?
We may use your personal data for the following purposes:

To send updates regarding the status of your enquiry or order
To send newsletters and details of offers and promotions in which we believe you will be interested
To improve the design and content of the gamebirdsclothing.co.uk website
To understand the buying behaviour of our registered users
To perform other general marketing and promotional activities focused on our products and services
When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.

YOUR EMAIL ADDRESS
Your e-mail address will be used to communicate with you about your order and products purchased.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Gamebirds Clothing https://gamebirdsclothing.co.uk/my-account/ If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Gamebirds Clothing, or by managing your subscription status in your account pages on the Gamebirds Clothing website.

PAYMENT
When payments are made we do not retain any credit card or bank information; we only retain the customer information required in order to fulfil customer orders.

WHAT ARE YOUR RIGHTS?
You have the right to request information about the personal data we hold on you at any time (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time.

You can contact us by sending an email info@gamebirdsclothing.co.uk

WHO HAS ACCESS TO YOUR PERSONAL DATA?
Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties. We never pass on, sell or swap your data for marketing purposes to third parties. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.

Cookie Policy

What are Cookies?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device.

GAMEBIRDS CLOTHING uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information, except for anonymous sales data generated by marketing activities, to third parties. We use two types of cookies: permanent and temporary (session cookies).

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

We use Cookies for the following purposes:

To improve the performance of our websites by understanding which parts work well, and which don’t.
To measure how effective our online advertising and marketing communications are.
To enable us to collect information about how you and other people use our websites.
To improve your experience on our websites, for example we use Cookies to remember the products you’ve put in your basket and to personalise your experience.

We use the following Cookies:

Strictly necessary Cookies
These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance Cookies or analytical Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.

Functionality Cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.

Blocking or restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

Contact us

If you have a question about this policy please contact us by email: info@gambirdsclothing.co.uk

Payment

Orders cannot be printed or shipped if payment has not cleared.

All prices are quoted in pounds sterling. Prices include VAT where applicable, a vat receipt can be provided upon request.

If an incorrect price is shown due to technical/human error, we are not required to honour that price.

Delivery

Please read our delivery terms & conditions, prices and estimations here.

Copyright & Legal

All art, imagery and text contained in this website are protected by copyright and are the property of Gamebirds Clothing Ltd. Purchase of our products does not transfer reproduction rights. All transactions undertaken through this website are governed by English & EU law. Gamebirds Clothing is the trading name for Gamebirds Clothing Ltd, registered in England & Wales, company number 09508465 60 Riverside Walk, Isleworth, TW7 6HR. Vat Registered GB274403903

Returns Policy

Change of mind:

We always hope that you love all the items you receive. However, if for any reason you are not completely satisfied with your purchase we offer a free returns policy (returns must be sent ‘2nd class signed for’ / we have a maximum refund amount of £5).

We accept returns up to 28 days upon receipt of your original order providing they are in clean, saleable condition with their original packaging with tags attached. After 28 days we issue a credit note and not a refund.

Damaged / Faulty / Incorrect:

If your order is damaged/ incorrect/ faulty then we ask that you report damage within 7 days of receiving your order and kindly provide us with photos of the product. If your order was damaged during transit please also include photos of the damage to the packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you).

All returns:

If you want to return an item please complete the returns information form that you received with your order or download it here and return it using the Royal Mail ‘2nd class signed for’ service to the below address. Without this form it will be very hard to process the return.

We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.

Refund and exchanges will be processed within 5 working days of us receiving your return.

Return Address:
Gamebirds Clothing,

c/o Wiltshire Rod & Gun Ltd,

135 Victoria Rd,

Old Town,

Swindon,

SN1 3BU.

Tel: 01672 560234

 

DOWNLOAD RETURNS FORM HERE